PRODUCTION TIME:

Standard production time for most items is 8 working days. Production begins the day AFTER receipt of order with approved artwork and credit. Cut off time for orders and artwork to be submitted is 11:00 AM CST. If proof or samples are needed, production time will start after written approval of such. If credit has not been established, production will start after receipt of payment or prior arrangements have been made. Rush service is available on most items. Contact our sales department for production schedule on large quantities.

OVER AND UNDERRUNS:

Due to the nature of manufacturing, it is not always possible to produce the exact number of items ordered. Therefore, all orders are subject to a 5% to 10% over or under run and will be shipped and billed accordingly.

RUSH ORDERS:

Orders which are needed sooner than the standard production time must clearly indicate the event date, ship date and shipping method on the purchase order. Production starts after approval of credit, art and/or proofs. Camera ready/approved artwork must be provided. Rush orders need prior approval from the factory. Contact our sales department for rush service on large quantities. Rush service for, ribbons, silk-screened and custom shape products under 5 days is not available. The following rush charges are subject to order quantity(v). Next Day $150.00, 2-days $90.00, 3-days $60.00, 4-days $50.00, 5-days $35.00, 6-days $20.00, 7-days $15.00. Rush service is not available for heat-transfers.

CUSTOM SHAPE PRODUCTS:

Computing square inches: The area for custom shape products is measured by multiplying the maximum height by the maximum width. (EX. 3.5” high X 2.5” wide = 8.75 sq. inches).