ACKNOWLEDGEMENTS:

All orders will be acknowledged via fax or email. Please advise customer service immediately of any changes and/or correction that have to be made. All changes must be made in writing.

CONFIRMING ORDERS:

All confirming orders must be clearly marked “CONFIRMATION”. The factory is not responsible for duplication if not clearly indicated.

RE-ORDERS:

For some products, there are no art or plate charges for exact re-orders. Please see individual products for re-order set-up charges. Plates and artwork are kept on file for 3 years from the last order date. If re-orders are placed more than 3 years after last order date, plate and art charges may apply. A copy and/or color change charge still applies for re-orders with copy and/or color changes. Re-orders must contain the customer number, P.O. number and/or factory job number plus a copy of the artwork to ensure correct artwork is used. If no copy of artwork is supplied, factory will email a proof at N/C for verification. It is the customer’s responsibility to contact customer service immediately after receiving the proof if a discrepancy exists. The factory will not liable for the imprint on the product if the confirmation is not received. Artwork CANNOT be transferred from one customer’s file to another without the written permission from the original customer and/or owner of the original artwork.

ARTWORK RETURN POLICY:

Artwork (prints, camera-ready-art and/or computer media) will be returned if clearly requested on the purchase order or requested in writing. Artwork will be shipped via UPS ground. The distributors is responsible for shipping charges.

QUOTES:

Only written quotes will be honored. Factory is not responsible for errors on a verbal quote where written confirmation is not received prior to production. Please reference quote number and date on order. Quotes are valid for 90 days from date of issue.

LESS THAN MINIMUM:

Please check with customer service.

CANCELLATIONS:

All cancellations must be in writing (fax or e-mail). Phone cancellations are not acceptable. Cancellation charges are determined by the amount of work completed at time of cancellation. Minimum charge is $20.00(z) plus any costs incurred.

RETURNS OF GOODS:

Factory authorization number must be obtained in writing prior to return of merchandise for any reason, or our Receiving Department will not accept return shipment. Returns must be shipped within 15 days of purchase. Once blank items are decorated, no returns will be accepted. All boxes containing blank items must be inspected and verified as the correct product ordered before decorating. For third parties, it is the decorator’s responsibility to verify receipt of correct product. Blank returns will have a 20% restocking fee or $20.00, whichever is greater.

CLAIMS & RETURNS:

Any quality issue regarding merchandise or imprint must be claimed within 30 days after receipt of order. We will repair, replace or credit.  Return Authorization is required.  Product has to be returned in order to receive credit.

CUSTOM SHAPE PRODUCTS:

Computing square inches: The area for custom shape products is measured by multiplying the maximum height by the maximum width. (EX. 3.5” high X 2.5” wide = 8.75 sq. inches).

LIABILITY CLAIMS:

All merchandise becomes the customer’s property upon delivery to the carrier. Lost shipment claims must be made in writing within ten (10) days of the ship date. Damaged shipment claims must be made directly with the carrier.

CONSECUTIVE NUMBERING:

The set-up charge for consecutive numbering is $50.00(v). Items are not packed in order. If “in order” packing is required, please contact customer service for a quote. Production time for consecutive numbering orders is 10 working days.

COUNTRY OF ORIGIN:

Most products are assembled or made in Mexico. Country of origin marking on the product may be optional if a marking waiver letter is provided. Contact customer service for more information.

TRADEMARK AND COPYRIGHT:

The customer accepts full responsibility for claims or litigation arising from alleged infringement of trademarks or copyrights on any requested design(s) or copy. In some cases a release letter from the trademark or copyright owner may be required.

CATALOG PHOTOGRAPHY:

Logos used on our website, emails, flyers and catalogs are for illustrative purposes only. They do not imply endorsement, nor are any items with these specific logos for sale to anyone other than parties expressly authorized.